At the time, UK medical practitioners relied on multiple disconnected tools for appointments, records, and communication, creating time-consuming workflows that pulled focus away from patient care.

When I joined, there was already an early MVP, but as the company shifted its focus to therapist-led practices, I redesigned both the practitioner and patient portals to better support new needs and prepare the platform for its first public release.

I was the sole designer on the team and wore multiple hats. I led user research, design system, and end-to-end UI design. I also played a pivotal role in product decisions while collaborating closely with the Founder and COO.

• Redesigned practice and client portals, to streamline complex clinical workflows, resulting in a 28% reduction in task completion time for practitioners.
• Conducted user interviews with clinicians to validate workflows and surface real-world pain points, identifying 3 critical usability issues that prioritised the MVP backlog.
• Created a scalable design system to ensure consistency across patient-facing and internal tools, reducing design-to-development cycle time by 3 days per feature.
• Collaborated with the co-founders and engineering team using Linear and continuous design handoff practices to accelerate MVP development, going from concept to MVP launch in 4 months.
• Designed a mobile-responsive, customer-facing portal, reducing support tickets related to mobile access by 20%.

A centralized workspace designed to coordinate care and manage patients across clinical and administrative teams. By consolidating communication, delegation, and progress tracking into a single view, the interface eliminates tool-switching and accelerates team response times.

• Shared Ownership & Automated Tracking: Staff can manually sort and assign incoming patient chats to specific practitioners, while the system automatically updates the case status when patients submit files or forms.
• Structured Message Templates: To streamline repetitive administrative steps, practitioners can deploy bundled templates that aggregate required registration forms, compliance instructions, and file requests into a single message rather than sending documents one by one.

A scheduling hub built to manage complex logistics across multiple practitioners, physical clinic locations, and virtual consultations. The design balances high information density with clear visual landmarks, making it easy for staff to coordinate practice resources quickly.

• Multi-Dimension Filtering: Staff can quickly filter a dense calendar view by individual practitioners or specific physical locations. Clear color coding helps users instantly tell the difference between video calls, in-person care, and blocked administrative time.
• Context at a Glance: Clicking an appointment card surfaces immediate context without forcing the user to leave the page. The system reveals the participating clinicians, specific care notes, and attached documents right inside the schedule view.
• Hybrid Coordination: The creation flow scales across both physical locations and virtual care. It dynamically accounts for recurring dates, and specific practice services within a single side panel to keep setup simple.

A central workspace that combines a patient's care history with clinical documentation tools, keeping critical medical details visible in one place.

This allows practitioners to maintain full contextual awareness of a patient's entire history while simultaneously capturing new clinical insights during a live consultation.